PRIVACY POLICY

At Charlotte Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our website, we may collect certain information, including:

Name
Shipping address
Billing address
Email address
Phone number
Payment information
IP address
Browser and device information

We collect this information when you:

place an order
browse our website
contact customer support
subscribe to our emails

2. How We Use Your Information

We use your information to:

process and ship orders
provide customer support
improve our website experience
send order confirmations and updates
prevent fraud and unauthorized activity
send promotions and special offers

3. Payment Security

All payments are processed securely through trusted payment providers. We do not store your full payment information on our servers.

4. Cookies

Our website uses cookies to improve your browsing experience and website performance.

Cookies help us:

remember your preferences
keep products in your cart
analyze website traffic
improve advertising performance

5. Third-Party Services

We may share limited information with trusted third-party providers for:

payment processing
shipping and delivery
analytics
advertising and marketing

6. Your Rights

You may request access, correction, or deletion of your personal information at any time.

7. Contact Information

If you have questions regarding this Privacy Policy, please contact us:

Charlotte Co.
info@shopcharlottevancouver.com