RETURN POLICY

At Charlotte Co., we want you to love your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

• items must be unused and in original condition
• items must include original packaging
• sale items may not be eligible for return

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method.

Contact

For return requests, please contact our email. 

Charlotte Co.
info@shopcharlottevancouver.com